WOC Learning Lab: Systems, Processes and Trends for a Successful Development Operation

WOC Learning Lab: Systems, Processes and Trends for a Successful Development Operation

Development operations is the engine behind every successful fundraising program — and the field is evolving fast.

This learning lab explores the fundamentals that keep high-performing shops running, from CRM best practices to data integrity, compliance, and process excellence. Then we look ahead: what trends are reshaping our work, how AI can supplement and automate routine processes — without replacing the people behind them.

The donor-nonprofit relationship is built on trust, personal connection, and the many meaningful touches along the way. That’s human work. You’ll leave with practical insights, a clear-eyed view of where technology fits, and an optimistic vision for a field that’s more essential than ever.